Refund Policy

We want you to be completely satisfied with your purchase from TheLampMakers. If you are not satisfied, we offer a hassle-free return or exchange within 14 days of the delivery date. This policy applies to all products directly from us.

 

ELIGIBILITY

To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original condition, including all original packaging, labels and accessories.

• Proof of purchase, such as a receipt or order confirmation, must be presented.

• The return must be initiated within 14 days from the date of delivery.

NON-RETURNABLE ITEMS

• Personalised or custom made items.

• Items that have been used, damaged or altered.

• Items marked as Final-sale or non-returnable.

Return Process

• Contact our customer service team at Lamp-maker@hotmail.com, to inform them of your intention to return or exchange the item.

• Provide your order number, details about the item you wish to return, and the reason for the return.

• Our customer service team will provide you with instructions on how to proceed with the return.