Refund Policy
We want you to be completely satisfied with your purchase from TheLampMakers. If you are not satisfied, we offer a hassle-free return or exchange within 14 days of the delivery date. This policy applies to all products directly from us.
ELIGIBILITY
To be eligible for a return or exchange, the following conditions must be met:
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The item must be in its original condition, including all original packaging, labels and accessories.
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Proof of purchase, such as a receipt or order confirmation, must be presented.
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The return must be initiated within 14 days from the date of delivery.
NON-RETURNABLE ITEMS
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Personalised or custom made items.
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Items that have been used, damaged or altered.
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Items marked as Final-sale or non-returnable.
Return Process
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Contact our customer service team at Lamp-maker@hotmail.com, to inform them of your intention to return or exchange the item.
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Provide your order number, details about the item you wish to return, and the reason for the return.
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Our customer service team will provide you with instructions on how to proceed with the return.